Politique d’expédition

1. Warehouse & Order Processing

All orders are shipped from our US warehouse: 12930 Hammermill Ln

We process orders within 1–3 business days after payment confirmation (business days: Monday to Friday, excluding US federal holidays). Orders placed on weekends/public holidays will be processed on the next working day; processing time may be slightly longer during big sales due to order surges.

2. Shipping Coverage

We support worldwide shipping, covering Australia, Austria, Belgium and 233 other countries and regions globally.

3. Shipping Options, Rates & Transit Time

Express Shipping

  • Delivery lead time: 3–5 business days
  • Flat shipping fee: $15.00

Standard Shipping

  1. Order subtotal: $0.00 – $48.99
    • Delivery lead time: 5–8 business days
    • Shipping fee: $7.99
  2. Order subtotal ≥ $49.00
    • Delivery lead time: 5–8 business days
    • Free standard shipping
Final shipping cost will be calculated automatically at checkout based on your shipping destination and order amount.

4. Parcel Tracking

Once your order is dispatched, we will send a shipping confirmation email with tracking number to your registered email for real-time logistics tracking.

5. Customs & Duty Notice

For international shipments outside the US, all import duties, customs clearance fees and local taxes are borne solely by buyers. We are not responsible for delivery delays caused by customs inspection, clearance hold or related regulatory procedures.

6. Undeliverable & Returned Parcels

If packages are sent back to the warehouse due to wrong address, delivery refusal or long-term unclaimed pickup, all return and reshipping expenses are paid by buyers. We take no liability for delivery failure caused by inaccurate recipient address information.

7. Lost & Damaged Parcel Claims

If your parcel is confirmed lost, severely delayed or items arrive damaged, please submit a claim with valid evidence to customer support within 48 hours after the latest tracking update; we will coordinate with logistics carriers for follow-up resolution.

8. Official Contact Details

  • Support Email: sulfurs71natural@icloud.com
  • Support Phone: +1 (662)-299-1360
  • Warehouse Address: 12930 Hammermill Ln

    Disclaimer: This address is only for shipment and return processing. It is not our registered business address or physical retail store; walk-in visits, self-pickup and on-site consultations are unavailable.