Refund policy

1. Return Eligibility

You may apply for return or refund within 30 calendar days from the order delivery date.

All returned items must be unused, unwashed, free of stains and wear marks, with original tags, complete packaging and all accessories intact.
Non-returnable & non-refundable items:
  • Products marked as Final Sale at checkout
  • Customized/personalized made-to-order goods
  • Intimate apparel and hygiene-related products for sanitation reasons

2. Return Application Process

You need to apply for a Return Authorization (RA number) via official support channels before sending back goods. Return parcels without a valid RA number will be rejected directly without refund processing.

When submitting your request, please provide order number, item details and return reason; attach photos/videos if items are defective or damaged. Our team will reply within 2–4 business days.

Official Contact & Return Warehouse

  • Support Email: sulfurs71natural@icloud.com
  • Support Phone: +1 (662)-299-1360
  • Return Warehouse Address: 12930 Hammermill Ln

    Note: This address is only for logistics shipment and return parcel processing. It is not our registered business address, office or offline retail store. Walk-in visits, self-pickup and on-site consultations are not accepted.

3. Shipping Cost Responsibility

  1. Store-caused issues (product defect, wrong item shipped, missing accessories): We cover return shipping fees and provide prepaid labels.
  2. Personal reason returns (size issue, dissatisfaction, order change): Buyer bears all return shipping costs; original shipping fee paid at checkout is non-refundable.

4. Refund Processing Time

After our warehouse receives, inspects and confirms returned items meet requirements:
  • Refunds will be issued to your original payment method within 5–7 business days.
  • Actual fund arrival time depends on your bank/payment provider’s settlement speed, which is out of our control.
  • If returned goods have damaged packaging, removed tags or obvious use traces, we may approve partial refund or reject the return.

5. Product Exchange Rules

If you need to exchange for other sizes/colors, state your exchange needs clearly in your email. All shipping rules for returns also apply to exchanges.

6. Damaged/Wrong Item Claims

If you receive defective, broken or incorrect items, please contact support with clear photo/video proof within 7 calendar days after delivery. After verification, we will arrange free replacement or full refund.